ConsignPro Support, the best in the business!

Tech Support is available from Monday – Friday, 9am until 4pm (EST).
To request technical support, please open a support ticket.
The annual support cost is based on the number of copies of ConsignPro you run in your shop.

The Support Plan is optional, but you won't receive Support unless you are enrolled in our Plan.

Our ConsignPro User Guide provides detailed and complete information about the ConsignPro program.

Click the link below to download the User Guide.
The guide should open in a new window, in which case you can click the "Disk" icon to save it to your computer, or the "Printer" icon if you'd like to print all 142 pages.
On some computers, the Guide may download automatically, in which case you can open it in Microsoft Word (which must be installed on your computer).

We have many ConsignPro training videos available on YouTube. Each of the ten-minute "modules" will train you on a different part of the ConsignPro system.

Be sure to "subscribe" to our "channel" so you'll always be notified when we release a new video.

Below are some utilities that our Support Team may ask you to use.

Team Viewer	Run this utility to allow us to remote into your computer to solve problems.
Crystal Reports 4.6	This editor allows you to edit ConsignPro reports and tag & label designs.
Crystal Read-Me	This PDF guide gives you tips on using the Crystal Reports editor.
Crystal Tag Names	This spreadsheet is used to help you identify the tag file name that corresponds to the tag or label that you are using.
Barcode Manual	This PDF guide contains barcodes for resetting your barcode scan gun.
newdb.exe	This file contains an empty or initialized ConsignPro database. It will erase all data in ConsignPro.
newini.exe	This file contains an initialized ConsignPro ini file.