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ConsignPro POS Connections Guide
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Below are instructions to connect your POS hardware to your computer and configure ConsignPro to use those pieces. This information is also in the ConsignPro User Guide, around Page 131.

If you did not purchase the hardware from us directly, or if you have selected different makes and models than the ones we sell, these instructions may be of limited use to you. We only guarantee compatibility with the makes and models of hardware that we sell and only support those specific models.

Although these instructions are intended for our customers, some store owners may wish to hire a local computer tech to complete the installation.

Before your hardware arrives

If you ordered a Star thermal receipt printer, you will need to buy receipt paper for the printer - it is not included.  Thermal receipt paper (comes in rolls) is 3 1/8" wide and is available in most office supply stores.  Be sure it is "thermal" paper.

If you ordered our Zebra thermal tag printer, call Forms Plus to order 2-across thermal tags - product code LBTH (tag) or LBTHLBL (sticker).  Their number is (800) 241-2319.  Tags are not shipped with the thermal tag printer.  Forms Plus also sells tags or labels for your InkJet or LaserJet printer and they both come 20 per sheet.  View all of our tag and label options on our Tags & Labels page.

Connecting the Scanning Gun

The CCD scanning plugs directly into an open USB port.

The scan gun should make a beeping tone as your computer starts.  No special driver files or configuration is required with the scanner; it should work right out of the box.  You can test the scan gun by going into the ConsignPro “Make Sale” screen and scanning any of the barcodes pictured in the back of the ConsignPro User Guide.  The barcode should scan and the item number should appear on the screen (along with a “not found on database” message).

Connecting the Star Receipt Printer

Unpack the Star thermal receipt printer, plug it in, and connect it to a free USB port on your computer.  Open the printer and install a roll of thermal receipt paper (3 1/8” wide).  Close the printer lid and turn the printer on.  You are now ready to install the printer driver and configure ConsignPro.

Installing the “Generic / Text Only” printer driver.

  • In Windows, click Start / Control Panel / Printers and Other Hardware (or Devices and Printers) / View installed printers.
  • Click "Add a printer" to open the "Add printer wizard".
  • You're adding a Local Printer when prompted.
  • When prompted for a Port, select a USB option that may say "Virtual printer port for USB" next to it.
  • Click "Next" until you see a list of Manufacturers.
  • Click "Generic" in the list and select "Generic / Text Only".
  • Continue with "Next" until this printer driver is installed. Do NOT rename this printer when prompted!
  • You may wish to print a “Test Page” when prompted, this will ensure you have successfully installed the printer.

Telling ConsignPro about the Star

  • On the Main Menu, go to Maintain Store and click "CustomizeCP".
  • Change the "Print receipts on" box to “Star TSP600 thermal receipt” model.
  • Click Update, then Menu.

You can test this printer by printing a sales receipt from the Make Sale screen when you complete a sale. If you do not get a receipt, make sure the printer is "online" and the "Print sales receipt" box is checked on the Amount Due screen.  You may purchase receipt rolls from any office supply store.  Be sure the rolls are “thermal” and are 3 1/8” wide.

Connecting the Cash Drawer

The electronic cash drawer simply connects to the bottom of the Star receipt printer using the special cable provided by the manufacturer.  You may need to remove a small piece of plastic on the bottom of the receipt printer to expose the cash drawer port.  Pay attention to the labels on the cable (printer / drawer) and be sure they are connected to the right places.  Keys are included with every cash drawer shipped and are usually taped to the Styrofoam that the drawer ships in.  Inspect all packaging carefully before discarding.
Once the drawer is connected, go into the Maintain Store screen in ConsignPro and then into Customize CP.  Change the "Auto cash drawer" selection box to "Attached to receipt printer".  An "Open Drawer" button will then appear on the Main Menu.  The drawer will open automatically when the "Open Drawer" button on the Main Menu is clicked OR whenever you complete a cash sale.  

Note:  The Star receipt printer must be turned on, online, and have paper in it for the cash drawer to work correctly!

Connecting the Zebra LP 2824 tag printer

Step 1 – Connecting the ticket printer:

  • Using the cable supplied, connect the ticket printer to an open USB port on your computer.
  • Plug the power cable that comes with the printer into the wall and connect the power supply to the printer.
  • Open the printer and insert a roll of tags or labels into the printer.  Thread the tags according to the instructions that accompany the printer.
  • With the tags sticking out a little, close the printer lid and then turn the printer on using the power switch on the side of the printer.

Step 2 – Installing the Zebra printer driver:

All Zebra tag printers require the appropriate printer driver to be installed in the Windows Printers folder.  Windows may install the correct driver file for you.  If not, use the CD that came with the printer and follow the driver setup instructions included with the printer documentation.

At the end of this step, you should have a printer named “ZDesigner ZD410-203dpi ZPL” in the Windows, Printers folder.  Do not rename the printer when you install it.

If you need help installing the Zebra printer driver, you may contact Zebra Technical Support at 847-913-2259.

Step 3 – Setting the correct paper size for tags / labels:

After the printer driver is installed, you need to set the paper size correctly so that the printer knows what size tags or labels you have in it.  To set the paper size:

  1. In your Windows Printers folder, right click on the ZDesigner ticket printer.
  2. Click “Printing Preferences”.
  3. Set the orientation, width, height, and unprintable area based on the type of tags or labels you purchased from Forms Plus
  • If you are using the double-wide tickets (LBTH):  Landscape, Width = 2.20, Height = 3.20, Unprinted = 0's
  • If you are using the single "one-up" tickets:  Portrait, Width = 1.60, Height = 2.30, Unprinted = 0's
  • If you are using the 2 1/4" by 1 1/4" stickers (LBTH-ONE):  Portrait, Width = 2.25, Height = 1.25, Right = .04

Step 4 – Configure ConsignPro to use the ticket printer:

  1. On the Main Menu go to Maintain Store then CustomizeCP screen.
  2. Set the “My ticket printer is” box to the “ZDesigner ZD410” printer.
  3. Set the "Tag / Label Style" box according to the tags or labels you purchased from Forms Plus
  • If you are using the double-wide tickets (LBTH):  "Zebra Tags, Liberty style, barcode"
  • If you are using the single "one-up" tickets:  "Zebra Tags, one-up, barcode"
  • If you are using the 2 1/4" by 1 1/4" stickers (LBTH-ONE):  "Zebra Tags, 2.25" by 1.25"

Resetting the thermal tag printer:

Anytime you change a roll of tags or labels in the printer, the printer needs to recalibrate itself.  To do this, try sending a few (2-3) tags to the printer. If the green light is blinking, press the green button after you click the "Print" button.  Continue to print 2-3 tags until the tags are perfect.  You can then print as many tags or labels as you'd like.

Connecting the Credit Card Swipe

The card swipe either connects an open USB port.  The card swipe should work right out of the box.  No special programming or software is required.  When you swipe a card, the magnetic strip should face toward the light on the swipe unit.
For help installing the X-Charge credit card processing software and configuring it with ConsignPro, please contact X-Charge Support at (800) 338-6614.

Connecting the Pole Display

Before connecting the USB cable:

  • Insert the CD.
  • Browse the CD using My Computer.
  • Go into the “USB Driver” folder.
  • Go into the Windows folder.
  • Double-click Setup.
  • Click “Virtual COM port driver” and click Install.
  • Plug in the USB cable.
  • When Add New Hardware wizard appears, allow it to install the driver, click “Continue anyway”.
  • When done, go into Control Panel, System, Hardware tab, Device Manager.
  • Locate Ports, double-click.  Find “LCI USB Line Display PD3000 Comm Port”
  • Right click on it, go to Properties.
  • Click the Port Settings tab.
  • Click Advanced.
  • Change the “COM Port Number” to COM1.
  • Click OK a few times.
  • Unplug the USB cable, wait 10 seconds, plug it back in.
  • Change the setting in ConsignPro to COM1.

Configuring special 1" by 1" thermal labels

The thermal 1" by 1" stickers that are used with ConsignPro are available from Forms Plus at (800) 241-2319 The product code is JEWEL-S.

Once you have the labels, you must install another copy of the Zebra printer driver that you installed above.  To do this, follow these instructions exactly:

  1. In your Windows Printers folder, click Add Printer.
  2. Select Local Printer, and then the correct USB Port.
  3. On the screen that asks for a Manufacturer, select ZDesigner and then "ZDesigner ZD410-203dpi ZPL"
  4. Click Next until prompted for the Printer Name.
  5. Name the printer "Zebra Small".
  6. Finish the wizard.

After the new "Zebra Small" printer appears in your Printers folder, right-click on it and select Printing Preferences.

Under SIZE, make the Width = 2.25 and the Height 1.12.  Click OK to save your changes to the "Zebra Small" driver.

On the ConsignPro Main Menu, click Maintain Store, CustomizeCP. In the lower right, check "Also using 1" by 1" thermal labels".  Click Update, then Menu.  The next time you print tags/labels from the Reports page, you can check the box "Use 1" by 1" thermal labels" when that roll is in the thermal printer.

Configuring barbell-style thermal jewelry labels

The butterfly style thermal jewelry labels that are used with ConsignPro are available from Forms Plus at (800) 241-2319 The product code is JEWEL-R.

Once you have the labels, you must install another copy of the Zebra printer driver that you installed above.  To do this, follow these instructions exactly:

  1. In your Windows Printers folder, click Add Printer.
  2. Select Local Printer, and then the correct USB Port.
  3. On the screen that asks for a Manufacturer, select ZDesigner and then "ZDesigner ZD410-203dpi ZPL"
  4. Click Next until prompted for the Printer Name.
  5. Name the printer "Zebra Jewelry".
  6. Finish the wizard.

After the new "Zebra Jewelry" printer appears in your Printers folder, right-click on it and select Printing Preferences.

Under SIZE, make the Width = 2.20 and the Height .50.  Click OK to save your changes to the "Zebra Jewelry" driver.

On the ConsignPro Main Menu, click Maintain Store, CustomizeCP. In the lower right, check "Also using thermal jewelry labels".  Click Update, then Menu.  The next time you print tags/labels from the Reports page, you can check the box "Use thermal jewelry labels" when that roll is in the thermal printer.

Using other printers with ConsignPro

In general, ConsignPro can print to any full-page printer attached to your computer -- assuming that Windows can print to the printer.  Any printer that you connect requires the correct printer driver software installed into your Printers folder.  After you install any printer (using the Windows Add Printer wizard found in the Printers folder), you should try to print a Test Page from the driver file to ensure that Windows can use the printer.
In general, your report printer should be the "default" printer in Windows and should also be selected in the "My report printer is" box on the Customize CP screen.

Turning on Barcodes

In the rare event you don’t have barcodes on your inventory tickets but have selected a tag style that has a barcode, do the following:

  1. Click on the Windows "Start" button located at the bottom left hand corner of your computer screen.
  2. Choose Settings / Control Panel (or just Control Panel if Windows XP).
  3. Double-click on the Fonts folder.  If you do not see the Fonts folder, you may need to first click “Switch to classic view”.
  4. Up top, click File, and then click "Install New Font".
  5. Double-click on the top folder in the lower left corner (C:\). Then find the \Windows folder and double-click that. Then find the \Fonts folder and double-click that.
  6. In the list of fonts in the top window, find the two Skandata barcode fonts. These are in the list alphabetically under “Skandata” (scroll down).
  7. Single-click either of the two Skandata font files to select it. Hold the "Ctrl" key down on your keyboard and single-click the second file.  Both will appear selected. Let the "Ctrl" key up and click the OK button.
  8. Click OK on the two warning messages that may appear and close all open windows.

Barcodes will now appear when you print inventory labels or tags to either the screen or printer.  If the barcodes do not appear, try repeating the steps above and then restarting your computer.

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