Tech Support Overview
- Our telephone Support Hours are: Monday – Thursday, 10am until 6pm. Friday, 10am until 5pm EST.
- Our Support phone number is: (305) 535-0959.
- After hours and weekends Support is available by e-mail or by contacting our support partner, The Computer Peeps.
- Support is provided for free for your first 3 months.
- After that, the annual support cost is based on the number of copies of ConsignPro you run in your shop.
| 1-2 copies | $150 per year |
| 3 copies | $175 per year |
| 4 copies | $200 per year |
| 5+ copies | $250 per year |
- All Version Updates are also included in your Support Plan purchase.
- We send out e-mail reminders when your Plan expires, you can renew online or by mailing us a check.
- The Support Plan is optional, but you won't receive telephone Support unless you are enrolled in our Plan.
- Enroll in our auto-billing program and we'll automatically renew your Support Plan when it becomes due and email you a receipt. You'll also receive a $5 discount on every renewal!
Version 7.0 User Guide
Our ConsignPro User Guide provides detailed and complete information about the ConsignPro program.
- Click the link below to download the User Guide in PDF format.
- After downloading, locate the file on your computer and double-click the file to run it.
- Click "UnZip" when prompted.
- The Guide should automatically open when you UnZip it. If the Guide does not open, locate "User Guide" in the \Program File\ConsignPro folder and double-click to open it.
Utility Downloads
Below are some utilities that our Support Team may ask you to use.
| Team Viewer | Run this utility to allow us to remote into your computer to solve problems. |
| Crystal Reports 4.6 | This editor allows you to edit ConsignPro reports and tag & label designs. |
| Crystal Read-Me | This PDF guide gives you tips on using the Crystal Reports editor. |
| Crystal Tag Names | This spreadsheet is used to help you identify the tag file name that corresponds to the tag or label that you are using. |
| Barcode Manual | This PDF guide contains barcodes for resetting your barcode scan gun. |
| newdb.exe | This file contains an empty or initialized ConsignPro database. It will erase all data in ConsignPro. |
| newini.exe | This file contains an initialized ConsignPro ini file. |

Guided Tour